Case Studies

Read how companies like yours have benefited from our unique software solutions

Case Study – medica

symfact supports provider management


Medica is a health services company headquartered in Minneapolis and active in the Upper Midwest. The non-profit company provides health care coverage in the employer, individual, Medicaid and Medicare markets. It operates in Minnesota, Iowa, Kansas, Nebraska, North Dakota, South Dakota and Wisconsin. Medica also offers national network coverage to employers who have employees outside the Medica regional network.

Medica’s vision is to be trusted in the community for our unwavering commitment to high quality, affordable health care.

Business Challenge

Medica managed provider contracts and contract changes using multiple complex, Access databases and spreadsheets. Information about these provider agreements (changes as well as new agreements) were gathered from several sources and entered in these databases and worksheets. Moreover, several departments often needed to review and approve the submitted Provider data before a new or modified agreement could be drafted. With the anticipated geographic expansion and discrete data sources, Medica sought a more economical and efficient way to scale its process and systems.


The deployed solution provides a central, integrated system that supports multiple Provider transactions using an integrated workflow for managing the activities of several departmental swim lanes. Any new Provider activity can now be managed across the company using a single integrated system. Within any provider review department assignments can be assigned based on workloads, managed from a secure place for all stakeholders. Each Provider transaction workflow can be defined by Medica with regards to inclusion, sequence and precedence of any required department. The Symfact system will also generate the resulting Provider agreement and manage the execution of the agreement through e-Signature.

Solution Highlights

Working with Symfact the customer has improved its efficiency and contract visibility of the management of large complex agreements:

  • Separate Departmental workflows of any Provider transactions defined by Medica
  • Task assignments based on staff workloads
  • Single repository for Provider agreements eliminating re-entry of data
  • Automatic generation of Provider agreements based on transaction type with e-Signature integration for contract execution
  • Elimination of duplicate data entry and the sun-setting of five internal systems and
  • Foundation to expand the solution to incorporate all Provider data management and demographics support for Directories

Case Study – FIFA


Simply Effective Management of Sport & Event Agreements


The world is rich in natural beauty, cultural diversity but also one where many are still deprived of their basic rights. Symfact’s customer, a global organization, has the mission to reach out and touch the world using football as a symbol of hope and integration. Only with the unwavering dedication of every team member of this worldwide organization, every member association and every business partner, can football in all its forms contribute to achieving goals at a high level by protecting standards, encouraging competition and promoting solidarity in the game. Played by millions around the world football is in the heart and soul of our customer and as the guardian of this most cherished game has a great responsibility. This responsibility does not end with organizing global events and various other competitions; it extends to safeguarding the Laws of the Game, developing the game around the world and bringing hope to those less privileged. This is the very essence of fair play and solidarity. Our customer’s mission is to contribute towards building a better future for the world by using the power and popularity of football. This mission gives meaning and direction to each and every activity that the customer is involved in. Football is a core and integrated element of our society.

Business Challenge

Previously management of contracts was based on an outdated and homemade solution requiring expensive change and modification processes. After an evaluation of all major vendors in the contract management space, the customer selected Symfact based on our ability to precisely deliver the actual functionality required and have the ability to convert the existing 5’000+ agreements (metadata as well as documents) in a timely manner. The customer now controls all ‘sell’ and ‘buy’ side contracts including all ‘other’ agreements fulfilling the high standards for accuracy, cost effectiveness and compliance for all highly sensitive contracts.


Working with Symfact the customer has now implemented its contract management and reporting functionalities for sports and events agreements over the complete lifecycle. The solution supports the worldwide management of three different templates “Income”, “Costs” and “Other” agreements. Each single contract type can be managed on its own with functional highlights as follows:

  • Metadata and all document types
  • Clause level obligation control
  • Customer classifications and identifications
  • Email notifications trigged by dates and events
  • User definable code attributions
  • Proof of changes and audit trail of all activities
  • Full text search in both documents and metadata
  • Links across multiple objects
  • Mapping of contract or customer specific elements or objects


Working with Symfact the customer has improved its efficiency and contract visibility of the management of large complex agreements:

  • Globally standardized review processes for all relevant obligations
  • Post execution review process for terms and conditions
  • Automated or individually set alerts for review of clauses
  • Automated tracking of non-compliant or overdue obligations
  • Decreasing the costs of monitoring and reviewing contractual definitions
  • Improved monitoring accuracy for obligations
  • Tracking, scoring and triggering by obligation (clause)Reduction in organization-wide risks and exposure

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